Knowledge Base

General (5)

If your iPhone or iPad is on iOS9 or later, the photo feature does not work and may cause app to crash. This is because the app is only validated up to iOS8.

Other most likely cause is that the app did not install properly when downloaded – this can occur if there is an internet or App Store disruption during download (even a microsecond can cause this). In order to fix this, you will need to reinstall the app on your device. Please delete the app, then reboot your device, then redownload the app. If you have synced your recipes, then when you reinstall it the recipes will sync back to the app.

Please also check you device memory (in Device Settings > General > About) as low memory can also cause this problem.

The most likely cause is that the app did not install properly – this can occur if there is an internet or App Store disruption during download, even a microsecond can cause this. Unfortunately this is something that is out of our control. In order to fix this, you will need to reinstall the app. Please delete the app, reboot your device, then re-download it. If you have synced your recipes, then when you reinstall it the recipes will sync back to the app.

Please also check your device memory – go to your Device Settings > General > About. Low memory space can also cause stability issues.

Follow these steps to close RecipeTin on your iOS device:

  • iOS7 – double click the home button. Swipe left/right to locate RecipeTin, then swipe up.
  • iOS6 and prior – double click the home button. Swipe left/right to locate RecipeTin. Touch and hold the icon, then tap the red delete button that appears on the top left corner of the icon.

If you have synced your device to iTunes, you can reinstall RecipeTin by connecting to iTunes.

As long as you are using the same Apple ID as when you purchased RecipeTin from the App Store, you can reinstall it on any device simply by going to the App Store and locating RecipeTin. Instead of the “Buy” button, there will be a cloud symbol – simply tap that button to download it onto your device without having to purchase it again.

RecipeTin requires iOS6 or later and compatible up to iOS8. It has not been validated against iOS9 and some features may not work correctly. Adding photo recipes only works up to iOS8.

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Syncing and Back Up (5)

To back up your recipes on RecipeTin, you will need to activate the RecipeTin sync feature using either Dropbox or iCloud.

Please see Backing Up Recipes to Dropbox or Backing Up Recipes to iCloud in Knowledge Base.

Important:

  1. Backing up your device to iTunes or iCloud does not back up your recipes. You must enable syncing in RecipeTin in order to ensure your recipes are backed up.
  2. The back up of your recipes will be in a folder called “RecipeTinRecipes” in Dropbox or iCloud. Do not change or move this folder as this will cause issues with the sync function.
  1. Turn on Dropbox
    • In RecipeTin Settings, tap Sync Settings.
    • Turn Dropbox to the ON position. A message comes up asking to link to Dropbox.
    • Tap Link Now. This will divert you to the Dropbox screen.
    • Sing in to Dropbox account if you have not yet signed in. Then tap Allow.
    • You will be brought back to Sync Settings screen. The label at the right bottom should be showing ‘Unlink Dropbox’ which means that RcipeTin is currently linked to Dropbox.
  2. Select Sync Frequency
    • When Dropbox is linked, Sync Frequency options come up on Sync Settings screen.
    • As a default, Automatic only with Wi-Fi is initially ticked. You can change it to Manual or Automatic (Wi-Fi and cellular). Please note that Automatic (Wi-Fi and cellular) option could increase your cellular data usage.
  3. Initiate Syncing
    • If you selected Automatic in Step 2, syncing will commence automatically every 15 minutes. If you would like to start Syncing immediately without waiting for 15 minutes interval, tap Sync Now at the top right corner. Sync will commence immediately.
    • If you selected Manual in Step 2, you will need to tap Sync Now to commence syncing at the top right corner whenever you want to back up the data.
    • Once syncing is completed successfully, your recipes are safely backed up to your Dropbox.
  1. Turn on iCloud
    • In RecipeTin Settings, tap Sync Settings.
    • Turn iCloud to the ON position.
    • If your device has not linked to your iCloud account, a message comes up asking to enable iCloud. In iPhone Setting>iCloud, set up your iCloud account. Return to RecipeTin and perform the above two steps.
  2. Select Sync Frequency
    • When iCloud is linked, sync will be set to automatic.
    • Since iCloud sync will use Wi-fi and cellular data if available, syncing could increase your cellular data usage. To avoid excessive data usage, disable cellular network usage when not connected to Wi-fi. Go to device Settings>iCloud>Documents & Data and turn off Use Cellular/Mobile Data to OFF position.
  3. Initiate Syncing
    • Syncing will commence automatically every 15 minutes. If you would like to start Syncing immediately without waiting for 15 minutes interval, tap Sync Now at the top right corner.
    • If you selected Manual in Step 2, you will need to tap Sync Now button whenever you want to back up the data.
    • Once syncing is completed successfully, your recipes are safely backed up to your iCloud.
  1. Close then reopen RecipeTin. Exiting RecipeTin by pressing the Home Button does not close RecipeTin. It remains running in the background. Follow these steps to close RecipeTin.
    • iOS7 – double click the home button. Swipe left/right to locate RecipeTin, then swipe up
    • iOS6 and prior – double click the home button. Swipe left/right to locate RecipeTin. Touch and hold the icon, then tap the red Delete button that appears on the top left corner of the icon.
  2. Turn your device off, then turn it back on. Many iOS problems can be resolved this way. Follow these steps to turn off your device:
    • Hold down the sleep/wake button at the top right-hand corner of your device for a few seconds.
    • This will bring up a screen asking you to run the slider across the screen to turn off your iPhone/iPad.
    • Move the slider to the right. A progress wheel will appear, then your device will turn off.
    • To turn it back on again, just hold down the sleep/wake button again until the Apple icon appears on the screen.
    • Then let the button go and then wait for your device to start up.
  3. Make sure your device Date & Time is correct. We strongly recommend enabling the Set Automatically option (Device Settings > General > Date & Time).

If you are still having problems, please follow these steps.

Step 1: Disable Dropbox sync on all devices.

  • In RecipeTin Settings, tap Sync Settings.
  • Turn Dropbox to the OFF position.

Step 2: Unlink RecipeTin from Dropbox on all devices.

  • In RecipeTin Settings, tap Sync Settings.
  • Tap the Unlink Dropbox button. This will unlink Dropbox from RecipeTin.

Step 3: Relink and enable Dropbox on one device.

  • It is important to do this on one device at a time.
  • Relink Dropbox – in RecipeTin settings, tap Sync Settings then tap the Link Dropbox button.
  • Follow the Dropbox instructions and when asked, tap the Allow button to link RecipeTin to Dropbox.
  • Turn Dropbox to the ON position.
  • Wait until the sync has completed before using your app. The larger your recipe library, the longer it may take for the sync to complete.

Step 4: Enable Dropbox sync on your other devices, one by one.

  • Follow the step 3 steps for each device, one by one. It is important to do them one by one.

***If you are having problems with iCloud, consider switching to Dropbox. When problems arise with iCloud, we have limited ability to diagnose because iCloud is closed to developers***

If you are having trouble with iCloud syncing, try these troubleshooting steps:

  1. Close then reopen RecipeTin. Exiting RecipeTin by pressing the Home Button does not close RecipeTin. It remains running in the background. Follow these steps to close RecipeTin.
    • iOS7 – double click the home button. Swipe left/right to locate RecipeTin, then swipe up
    • iOS6 and prior – double click the home button. Swipe left/right to locate RecipeTin. Touch and hold the icon, then tap the red Delete button that appears on the top left corner of the icon.
  2. Turn your device off, then turn it back on. Many iOS problems can be resolved this way. Follow these steps to turn off your device:
    • Hold down the sleep/wake button at the top right-hand corner of your device for a few seconds.
    • This will bring up a screen asking you to run the slider across the screen to turn off your iPhone/iPad.
    • Move the slider to the right. A progress wheel will appear, then your device will turn off.
    • To turn it back on again, just hold down the sleep/wake button again until the Apple icon appears on the screen.
    • Then let the button go and then wait for your device to start up.
  3. Make sure your device Date & Time is correct. We strongly recommend enabling the Set Automatically option (Device Settings > General > Date & Time).

If you are still having problems, please follow these steps.

Step 1: Disable iCloud sync on all devices.

  • In RecipeTin Settings, tap Sync Settings.
  • Turn iCloud to the OFF position.

Step 2: Enable iCloud on one device.

  • It is important to do this on one device at a time.
  • Turn iCloud to the ON position
  • Wait until the sync has completed before using your app. The larger your recipe library, the longer it may take for the sync to complete.

Step 3: Enable iCloud sync on your other devices, one by one.

  • Follow the step 2 steps for each device, one by one. It is important to do them one by one.

 

Please also visit User Guides. If you are still having issues, please contact us with a Support Request or Report a bug and we will attend to your inquiry when we can.